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Return Policy

Due to the intimate nature of our products, we are unable to accept returns for some items. While we carry top quality merchandise from the world’s leading manufacturers of adult products, we do occasionally receive a product that does not meet our standards. Unfortunately we may not be aware of an issue until after your purchase. Please read below to see if your item meets our return or exchange qualifications.

DVDs

Given the widespread piracy of adult media, DVD and Blu-ray videos are NOT exchangeable unless the disk is defective. Any defective DVD or Blu-ray video may be exchanged for the same title and format. Please note that running times are approximations and may not be representative of an actual or accurate running time. Though we strive to publish running times that are as accurate as possible, we cannot guarantee their accuracy; therefore DVD running time discrepancy is not considered a defect or a reason for a return.

Erotic Sex Toys

Because of their very personal nature, we are unable to accept returns for used sex toys. Many of our manufacturers, including Evolved, Lelo, California Exotics and more, offer more extensive product warranties when you register your product with them. We always encourage you to register eligible products in case of any product failures covered by the manufacturer's warranty. We do, however, offer exchanges in the event that you receive a defective product. Just return the defective product, following the directions below, and we will send you an identical replacement.

Liquids

In the event that a liquid product was damaged or leaked during shipment, we will be happy to replace the damaged or leaky item. Please contact customer service and return any leaky or damaged items immediately.

Return Process

Keep your return merchandise in its original packaging and place it in a box suitable for shipping. You may use the original packaging, however, be sure to black out or cover any additional shipping labels that may be on your return package. Please include the packing slip that was with your order and a note telling us what the problem was with your return merchandise. Return the box via the carrier of your choice (e.g. UPS, USPS). Shipping charges for returns or exchanges cannot be refunded. Please allow up to 3 weeks to receive your replacement items.

Unauthorized Returns and Restocking Fees

  • If you return a product that is not defective, it will be refused. If we are forced to accept your return of a non-defective product a 20% restocking fee will be imposed.
  • If you refuse to accept the same product in exchange for a defective product, a 20% restocking fee will be imposed.
  • If we are unable to provide you with the same product in exchange for a defective product, we will be happy to issue you a credit.