Return Policy

Return Policy

Due to the intimate nature of our products, we are unable to accept returns.  The exception to this rule is when an item arrives damaged or faulty.  In the unlikely event that you do receive a damaged or defective item, please read below for details as to how we will rectify this for you.


DVD's

Given the widespread piracy of adult media, DVD, Blu-ray and 4K videos are NOT exchangeable unless the disk is defective. Due to sensitivities of certain DVD, Blu-ray and 4K players, it may be the machine that the disk is being used in that causes issue.  We do ask that if you experience an issue with a disk in one DVD player, that you try a different machine prior to requesting an exchange.  Any defective DVD, Blu-ray or 4K video may be exchanged for the same title and format.  Please be aware that all stated running times are approximations and although production companies do make every effort to ensure they are exact, we cannot guarantee their accuracy.  Therefore, a running time discrepancy with any DVD, Blu-ray or 4K title is not considered a defect or a reason for a return.  Please email customer service giving your order number, product name and a brief description of the issue. 

The explorotica range is exclusive to adultmart and we handle all warranty requests in house at our corporate office.  In the unlikely event that your new explorotica product** has any manufacturer defect, please email customer service.

When emailing, please include the following:

    • Your name and address.
    • A copy/picture of the receipt.
    • The name of the product.
    • The nature of the manufacturer defect.

** Non-motorized items - 30 day manufacturer warranty (from date of purchase).
** Battery operated items - 90 day manufacturer warranty (from date of purchase).
** Rechargeable items - 1 year manufacturer warranty (from date of purchase).



Erotic Sex Toys & Lingerie

Because of their very personal nature, we are unable to accept returns for sex toys, lubes, equipment, lingerie & accessories.  Many of our manufacturers, including but not limited to, Evolved, Lelo and California Exotics offer more extensive product warranties when you register eligible products with them. We strongly recommend that our customers register all eligible products in circumstances where faults are covered by those manufacturer warranties. In the unlikely event that you receive a damaged or defective product from us, we will exchange it for an exact replacement.  Please email customer service giving your order number, product name and a brief description of the issue. 

 
Smoke

In the unlikely event that you receive a damaged or defective smoke accessory, it may be exchanged for an exact replacement.  Please email customer service giving your order number, product name and a brief description of the issue. 


Magazines

In the unlikely event that a magazine publication arrives damaged, it may be exchanged for the same title.  On some occasions, magazine publications do sell out.  While we will do our best to replace your copy with the same edition, it may be necessary to exchange your magazine for a different edition.  Please email customer service giving your order number, magazine title and a brief description of the issue.



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